The City of Andalusia Utilities has launched a new outage notification and reporting system powered by Outifi.
The system is designed to communicate updates about power outages, water line leaks and outages. and other utilities updates directly to people in the affected areas who have opted in to the system. It also allows residents to use text to report outages.
“We have had many requests from our customers for a real time outage map,” Mayor Earl Johnson said, who chairs the Utilities Board of the City of Andalusia.
To opt in, residents can scan the QR code included in the mailer, or click here, and make sure their cell phone number is tied to their utility account. Alternately, they can fill out the form that recently was included in utility bills and return those to the Andalusia Utilities office at 505 East Three Notch Street.
Then, they need to text “START” to (334) 222-1333.
Once they are set up in the system, utilities customers can use key words to start or stop the service and to report problems. Key words include:
• START to begin receiving messages
• OUTAGE to report a power outage
• WATER LEAK to report a water leak
• STOP to stop receiving messages.
Meanwhile, anyone can log on to the city’s website and view the outage map, which is under the utilities header or go directly to the map at www.auboutage.com.
The system went live on Monday, November 9th.